The Global Technology Provider

GuavaLab is a company that serves as IT development provider for the Guavapay, a global fintech. Guavalab was established in 2020 and has grown into a big team of more than 250 employees.

Compliance services

Marketing solutions

QA Testing

Customer service

About company

GuavaLab is a company that serves as IT development provider for the Guavapay, a global fintech. Guavalab was established in 2020 and has grown into a big team of more than 250 employees.

Years in business

+250

Employees

Products

Technology

Operational services

Streamlining fintech operations with efficient and innovative solutions.

Design services

Crafting innovative designs that make a lasting impression.

IT operations

Maintaining smooth and reliable IT systems for seamless performance.

Development

Transforming ideas into cutting-edge fintech solutions.

Compliance Services

Navigating financial and technological regulatory challenges through tailored compliance solutions.

IT Security

Protecting sensitive financial data with robust tech security measures.

Contact center

Enhancing client experience and satisfaction through responsive and effective support.

Our team

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Vacancies

BI Analyst - Data Analyst

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are seeking a talented and experienced BI Analyst/Data Analyst to join our dynamic team at Guavapay.

Key Responsibilities:

Own the design, development, and maintenance of scalable reporting solutions, calculated metrics, and data pipelines. Deliver high-quality analyses to support business decisions across product, marketing, and operations. Validate and ensure data accuracy across tools, pipelines, and reports. Translate complex data into simple, compelling insights for diverse stakeholders Build automation and self-serve tools to minimize manual reporting and increase speed to insight. Support marketing analytics efforts, CRM, and customer journey optimization. Help shape data foundations, including data modeling and instrumentation best practices.

Requirements & Qualifications:

2+ years of experience in business intelligence, data analysis. 1+ year experience with data visualization tool Tableau. Proficiency in SQL (Postgres, MS SQL, or similar).

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Full-time

Azerbaijan, Baku

See details

Business Analyst

Role Overview:

We are seeking a Business Analyst to bridge the gap between business needs and technology. You will play a key role in gathering requirements, analyzing processes, and supporting product development initiatives.

Key Responsibilities:

Define and communicate business requirements and workflows for the digital banking app, ensuring alignment with business strategy and user needs.

Collaborate with stakeholders to gather, analyze, and prioritize business requirements, acting as the main liaison between business teams and the IT/development team.

Translate business needs into clear technical documentation, including Business Requirements Documents (BRDs), user stories, process flows, and acceptance criteria.

Facilitate workshops, meetings, and discussions to refine app features and ensure shared understanding across teams.

Actively participate in Agile ceremonies (sprint planning, reviews, stand-ups) to support iterative development and continuous improvement.

Coordinate and support User Acceptance Testing (UAT) to validate that solutions meet agreed-upon requirements, identifying and resolving any discrepancies.

Monitor and analyze current digital banking processes, identifying opportunities for optimization, innovation, and enhanced user experience.

Stay informed about industry trends, compliance standards, and best practices to ensure the app remains competitive and compliant.

Maintain clear and comprehensive documentation of requirements, decisions, changes, and progress for transparency and reporting purposes.

Provide ongoing support and communication to internal teams and stakeholders throughout the project lifecycle.

Requirements:

Bachelor’s degree in IT, Business Administration, or a related field.

3-5 years of experience as a Business Analyst, preferably within the banking or fintech sector.

Strong understanding of mobile app development processes and digital banking solutions.

Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence).

Exceptional analytical, organizational, and problem-solving skills.

Ability to produce detailed documentation, wireframes, process diagrams, and user stories.

Excellent communication, stakeholder management, and interpersonal skills.

3-5 years of experience as a Business Analyst, preferably within the banking or fintech sector.

Strong understanding of mobile app development processes and digital banking solutions.

Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence).

Exceptional analytical, organizational, and problem-solving skills.

Ability to produce detailed documentation, wireframes, process diagrams, and user stories.

Excellent communication, stakeholder management, and interpersonal skills.

Preferred:

Experience working in an Agile/Scrum development environment.

Familiarity with APIs, mobile banking trends, and compliance standards (e.g., PCI DSS, GDPR).

Relevant certifications such as CBAP, PMI-PBA, or similar are a plus.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Full-time

Azerbaijan, Baku

See details

Customer Service Representative (Chat Operator)

About us

Guavapay is a global payment platform that drives payment optimization and stability. Guavapay’s full-stack payment ecosystem includes a range of technology products and solutions, such as the MyGuava app, including card processing, e-wallets, currency exchange, payments, transfers, top-ups, and much more. MyGuava Business offers merchant acquiring services, card issuing, and more.

Whatever our customers’ needs are, our breakthrough platform can help them integrate, process, manage their finances, and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and invisible payments to the market.

Key Responsibilities:

Minimum of 1 year of experience as a Customer Service Specialist.
Strong written and verbal communication skills.
Familiarity with CRM systems and practices.
Customer-oriented approach with the ability to adapt and respond to various personality types. Proficiency in Microsoft OS and Office products.
Advanced proficiency in English.

Experience:

Manage large volumes of incoming calls.
Identify and assess customer needs to ensure high levels of satisfaction.
Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
Build and maintain strong relationships with customers through open and interactive communication.
Provide accurate, valid, and complete information using the appropriate tools and methods. Meet personal and team targets for customer service, sales, and call handling.
Record and keep track of customer interactions, process accounts, and file necessary documentation.
Follow company communication procedures, guidelines, and policies to ensure consistent service delivery.
Use creative problem-solving to craft original messages without relying on AI tools.
Manage multiple calling platforms simultaneously with strong attention to detail.
Quickly comprehend unclear messages in English.
Review and process large volumes of calls swiftly and efficiently.
Exhibit strong stress resistance while communicating with frustrated or upset clients.
Identify the root cause of issues and provide effective assistance to resolve them.

The details

Flexible shifts: Morning / Middle / Evening / Night
Contract Type: Permanent
Location: Baku (onsite)

What’s in it for you?

Salary: Competitive salary and performance-based bonuses.
Holiday: we provide an allowance of 30 days a year.
Wellbeing: Private medical insurance with Mega Insurance, plus Push30.
Growth: Opportunities for professional development, career advancement, and direct interaction with international clients in a fast-growing global fintech company.

By submitting this application, you agree that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay

Full-time

Azerbaijan, Baku

See details

Middle/Senior Compliance Specialist

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

As a Middle/Senior Compliance Specialist within the Threat Intelligence Unit, you will play a critical role in ensuring that the organization adheres to regulatory requirements while proactively identifying and mitigating risks related to financial crime, cyber threats, and emerging typologies. You will collaborate closely with cross-functional teams, including AML, cybersecurity, fraud prevention, and legal departments, to interpret intelligence findings and translate them into actionable compliance measures.

Key Responsibilities:

Monitor, investigate, and respond to suspicious activities flagged through transaction monitoring system.

Analyze customer behavior and transactional patterns to detect fraud, scams, and other financial crime typologies.

Collaborate with the FIU and KYC teams to strengthen ongoing due diligence processes.

Prepare internal reports and case summaries for escalation to senior management or regulatory authorities (e.g., SARs).

Assist in monitoring dashboards and risk-scoring logic.

Contribute to cross-functional fraud prevention and intelligence-sharing efforts.

Requirements:

1+ years of experience in AML/Compliance, fraud prevention, or financial crime investigation.

Strong knowledge of Microsoft Excel

Solid understanding of transaction monitoring systems and typologies.

Strong analytical and critical thinking skills.

Experience working with monitoring tools and platforms.
English is required.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Full-time

Azerbaijan, Baku

See details

See all vacancies

BI Analyst - Data Analyst

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Full-time

Azerbaijan, Baku

See details

Business Analyst

Key Responsibilities:

Define and communicate business requirements and workflows for the digital banking app, ensuring alignment with business strategy and user needs.

Collaborate with stakeholders to gather, analyze, and prioritize business requirements, acting as the main liaison between business teams and the IT/development team.

Translate business needs into clear technical documentation, including Business Requirements Documents (BRDs), user stories, process flows, and acceptance criteria.

Facilitate workshops, meetings, and discussions to refine app features and ensure shared understanding across teams.

Actively participate in Agile ceremonies (sprint planning, reviews, stand-ups) to support iterative development and continuous improvement.

Coordinate and support User Acceptance Testing (UAT) to validate that solutions meet agreed-upon requirements, identifying and resolving any discrepancies.

Monitor and analyze current digital banking processes, identifying opportunities for optimization, innovation, and enhanced user experience.

Stay informed about industry trends, compliance standards, and best practices to ensure the app remains competitive and compliant.

Maintain clear and comprehensive documentation of requirements, decisions, changes, and progress for transparency and reporting purposes.

Provide ongoing support and communication to internal teams and stakeholders throughout the project lifecycle.

Requirements:

Bachelor’s degree in IT, Business Administration, or a related field.

3-5 years of experience as a Business Analyst, preferably within the banking or fintech sector.

Strong understanding of mobile app development processes and digital banking solutions.

Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence).

Exceptional analytical, organizational, and problem-solving skills.

Ability to produce detailed documentation, wireframes, process diagrams, and user stories.

Excellent communication, stakeholder management, and interpersonal skills.

3-5 years of experience as a Business Analyst, preferably within the banking or fintech sector.

Strong understanding of mobile app development processes and digital banking solutions.

Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence).

Exceptional analytical, organizational, and problem-solving skills.

Ability to produce detailed documentation, wireframes, process diagrams, and user stories.

Excellent communication, stakeholder management, and interpersonal skills.

Preferred:

Experience working in an Agile/Scrum development environment.

Familiarity with APIs, mobile banking trends, and compliance standards (e.g., PCI DSS, GDPR).

Relevant certifications such as CBAP, PMI-PBA, or similar are a plus.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Full-time

Azerbaijan, Baku

See details

Customer Service Representative (Chat Operator)

About us

Key Responsibilities:

Minimum of 1 year of experience as a Customer Service Specialist.
Strong written and verbal communication skills.
Familiarity with CRM systems and practices.
Customer-oriented approach with the ability to adapt and respond to various personality types. Proficiency in Microsoft OS and Office products.
Advanced proficiency in English.

Experience:

Manage large volumes of incoming calls.
Identify and assess customer needs to ensure high levels of satisfaction.
Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
Build and maintain strong relationships with customers through open and interactive communication.
Provide accurate, valid, and complete information using the appropriate tools and methods. Meet personal and team targets for customer service, sales, and call handling.
Record and keep track of customer interactions, process accounts, and file necessary documentation.
Follow company communication procedures, guidelines, and policies to ensure consistent service delivery.
Use creative problem-solving to craft original messages without relying on AI tools.
Manage multiple calling platforms simultaneously with strong attention to detail.
Quickly comprehend unclear messages in English.
Review and process large volumes of calls swiftly and efficiently.
Exhibit strong stress resistance while communicating with frustrated or upset clients.
Identify the root cause of issues and provide effective assistance to resolve them.

The details

Flexible shifts: Morning / Middle / Evening / Night
Contract Type: Permanent
Location: Baku (onsite)

What’s in it for you?

Salary: Competitive salary and performance-based bonuses.
Holiday: we provide an allowance of 30 days a year.
Wellbeing: Private medical insurance with Mega Insurance, plus Push30.
Growth: Opportunities for professional development, career advancement, and direct interaction with international clients in a fast-growing global fintech company.

By submitting this application, you agree that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay

Full-time

Azerbaijan, Baku

See details

Middle/Senior Compliance Specialist

About Us:

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

Key Responsibilities:

Monitor, investigate, and respond to suspicious activities flagged through transaction monitoring system.

Analyze customer behavior and transactional patterns to detect fraud, scams, and other financial crime typologies.

Collaborate with the FIU and KYC teams to strengthen ongoing due diligence processes.

Prepare internal reports and case summaries for escalation to senior management or regulatory authorities (e.g., SARs).

Assist in monitoring dashboards and risk-scoring logic.

Contribute to cross-functional fraud prevention and intelligence-sharing efforts.

Requirements:

1+ years of experience in AML/Compliance, fraud prevention, or financial crime investigation.

Strong knowledge of Microsoft Excel

Solid understanding of transaction monitoring systems and typologies.

Strong analytical and critical thinking skills.

Experience working with monitoring tools and platforms.
English is required.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Full-time

Azerbaijan, Baku

See details