About Us

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

We welcome interns to apply for this HR Assistant role. This is a paid internship offering valuable hands-on experience in a dynamic HR team.

Key Responsibilities

• Coordinate and schedule interviews, manage changes, and communicate with candidates and hiring teams.
• Greet and assist candidates during interviews, ensuring a positive experience.
• Prepare and send offer letters, manage approvals, and follow up on offer acceptances.
• Arrange technical access, coordinate with IT and facilities, and assist with new hire onboarding.
• Maintain accurate records in the applicant tracking system (ATS) and support recruitment-related administrative tasks.
• Act as a liaison between candidates, recruiters, and hiring managers, providing timely updates and ensuring smooth coordination.

Requirements & Qualifications

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with virtual meeting platforms (e.g., Zoom, Microsoft Teams) is a plus.
• High attention to detail and accuracy.
• Ability to multitask and prioritize effectively.
• Professional demeanor and positive attitude.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title: Senior Android Developer

About Us:

Guavapay is a payment platform that drives payment optimization and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are seeking an experienced Android Developer to join our team—remote opportunity.

Stack:

• Kotlin + Coroutines.

• Android MVVM + Single activity + clean + multi-module.

• Hilt.

• NavComponent.

• Jetpack libraries (ExoPlayer, cameraX, Room and so on).

• Firebase, OneSignal.

• Jira / Figma / Swagger / Postman collections.

• Automated CI/CD process.

Key Responsibilities:

• Groom, feature evaluation.

• Implementation of features.

• Verification of design requirements.

• Writing clean, user-friendly code (not forgetting about corner cases).

• Code review of colleagues.

• Working on a performance of our app-screens.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Settlement Specialist

Key Responsibilities:

- Execute and monitor daily settlement processes for different types of transactions;
- Collaborate with internal teams for effective integration of settlement operations with other business functions;
- Ensure compliance with regulations and internal policies;
- Investigate and resolve operational issues and discrepancies in a timely manner;
- Contribute to the improvement of settlement processes;
- Generate daily reports on settlement activities.

Qualifications:

- Bachelor’s degree in Finance, Technical, or a related field;
- Previous experience in settlements or a similar role;
- Strong analytical and problem-solving skills;
- Knowledge of financial regulations and regulatory frameworks;
- Excellent communication skills;


Canadian Schedule:
Working Hours: 5:00 pm to 2:00 am (Baku Time) This schedule is ideal for those who prefer working in the evening and night hours, aligning with Canadian business hours.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Key Responsibilities:

• Analyze and document business and technical requirements for web- based systems
• Work with development teams to ensure understanding of both front-end and back-end functionalities
• Use Swagger and Postman for API testing and validation
• Write and understand SQL queries to support analysis
• Maintain documentation in Confluence and manage tasks using Jira
• Develop and interpret flowcharts, process diagrams, and system workflows
• Communicate clearly with stakeholders, gather requirements, and facilitate problem-solving discussions
• Participate in sprint planning, reviews, and other Agile ceremonies

Requirements:

• Minimum 2 years of experience as an IT Business Analyst
• Hands-on experience in web application development projects
• Strong understanding of front-end and back-end components of web applications
• High level of analytical skills
• Proficiency with Swagger, Postman, and SQL
• Confident user of Jira and Confluence
• Ability to create and read detailed flowcharts and process diagrams
• Excellent communication, problem-solving, and negotiation skills
• Fluency in Azerbaijani and English
• Russian is a plus

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview:

We are looking for a Settlement & Payments Specialist to join our team in Baku. In this role, you will be responsible for managing transaction settlements, overseeing payment flows, and ensuring timely payouts. The specialist will work closely with clients, financial institutions, and internal teams to guarantee accurate and timely payment processing.
This position is ideal for professionals with experience in settlements, payment operations, and financial administration in a fast-paced fintech environment.

Key Responsibilities:

• Oversee international payment operations, ensuring accuracy and timely settlements.
• Reconcile account balances and ensure accurate financial reporting of payment operations.
• Collaborate with clients and financial institutions to manage settlements, address inquiries, and ensure smooth fund transfers.
• Process and control invoice payments and settlements with financial partners.
• Execute and manage salary payments to employees.
• Investigate and resolve settlement-related issues, coordinating with banks, payment providers, and internal teams.
• Maintain detailed records of payment transactions in compliance with financial regulations and best practices.
• Prepare reports on settlement performance, transaction trends, and risk exposure for management.
• Contribute to process improvements and automation to enhance operational efficiency.
• Manage incoming and outgoing payments, ensuring timely execution in line with internal policies.

Requirements & Qualifications:

• Bachelor's degree in Finance, Business Administration, Economics, or a related field.
• 2+ years of experience in settlements, banking operations, or financial services.
• Strong understanding of payment flows, liquidity management, and financial operations.
• Experience in working with clients, companies, and financial institutions to manage settlements.
• Excellent client relationship management and communication skills, with the ability to resolve settlement-related issues effectively.
• Experience working with digital banking platforms and back-office systems for payment processing.
• Knowledge of financial reporting, reconciliation, and settlement software.
• Strong analytical skills and attention to detail, with the ability to identify and resolve transaction discrepancies.
• Ability to work in a fast-paced, high-volume transaction environment with tight deadlines.
• Experience with digital assets or alternative payment methods is a plus.

Computer Skills:

• Proficiency in Microsoft Excel (PivotTables, data analysis, financial modeling).
• Experience with financial transaction monitoring and reconciliation software.
• Knowledge of payment systems and banking platforms.
• Experience using agile project management tools (e.g., Jira, Confluence) for tracking settlements and operational tasks.

Personal Qualities:

• Responsibility and attention to detail in handling payments and settlements.
• Ability to work in a team, collaborating effectively with colleagues and external partners.
• Project-oriented mindset, with the ability to optimize and automate processes.
• Strong organizational skills, with the ability to handle large amounts of data and meet deadlines.
• Flexibility and adaptability in a fast-evolving fintech environment.
• Excellent communication skills, with the ability to articulate information clearly and solve issues efficiently.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview
We are seeking an experienced Leading Recruitment Specialist to join our team in Baku. In this role, you will lead and drive recruitment strategies, ensuring the attraction, selection, and onboarding of top talent across various departments. This is an excellent opportunity for someone passionate about talent acquisition, HR processes, and fostering a dynamic, high-performance team environment.


Key Responsibilities

• Collaborate with hiring managers to understand staffing needs and develop recruitment strategies.

• Source and attract candidates through various channels, including job boards, social media, professional networks, and employee referrals.

• Review resumes and applications to identify qualified candidates.

• Conduct initial phone screenings to assess candidate qualifications and fit for the position.

• Coordinate and schedule interviews with hiring managers.

• Facilitate the interview process, including providing feedback to candidates and managing

• communication between candidates and hiring managers.

• Conduct reference checks and background checks if needed.

• Extend job offers and negotiate terms with selected candidates.

• Maintain accurate and up-to-date candidate records in the applicant tracking system.

• Assist with other HR-related tasks and projects as needed.

Requirements & Qualifications

• A minimum of 3 years of demonstrated experience in a recruitment.

• Solid understanding of recruitment processes and best practices.

• Excellent communication and interpersonal skills.

• Ability to effectively manage multiple priorities in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Proficiency in using applicant tracking systems and other recruitment software.

• Ability to maintain confidentiality and handle sensitive information with discretion.
  
  By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title: Technical Product Owner

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are seeking a talented and experienced Technical Product Owner to join our dynamic team at Guavapay.

Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements related to the core banking system.
• Evaluate and translate business needs into functional and non-functional requirements.
• Work closely with inhouse development team or vendor teams to support the design and integration of APIs for seamless system interoperability.
• Use SQL to query databases for data analysis, validation, and report generation.
• Conduct gap analysis and impact assessments for system enhancements and regulatory changes.
• Support end-to-end project delivery including UAT planning, coordination, and execution.
• Prepare business process documentation, user manuals, and training materials.
• Facilitate communication between business units, developers, testers, and third-party vendors.
• Monitor system performance and suggest optimizations or enhancements as necessary.
• Stay updated on industry trends and regulatory changes affecting banking systems.

Requirements & Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Finance, or a related field.
• Minimum 3 years of experience as a Business Analyst within the banking domain, specifically in core banking systems.
• Proficient in SQL for data extraction, analysis, and reporting.
• Solid understanding and hands-on experience with API integration (REST/SOAP).
• Strong knowledge of banking operations, products, and regulatory requirements.
• Experience with requirement gathering tools, modeling tools (e.g., UML, BPMN), and documentation.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced environment with cross-functional teams.

Preferred Qualifications:

• Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
• Basic understanding of scripting or programming is a plus.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title:Middle/Senior IT Business Analyst

About Us:

Guavapay is a payment platform that drives payment optimization and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are seeking an experienced Business Analyst to join our team in Baku. In this role, you will be responsible for analyzing business processes, gathering requirements, and working closely with stakeholders to ensure the successful implementation of projects and solutions. This is an excellent opportunity for someone passionate about business analysis, problem-solving, and driving improvements in organizational efficiency.

Key Responsibilities:

• Engage with stakeholders to elicit, analyze, and document business requirements for the mobile banking application.
• Translate business needs into clear, actionable technical requirements for the development team.
• Act as a bridge between the business team and the IT/development team to ensure clarity and feasibility of requirements.
• Facilitate workshops, meetings, and discussions to gather insights and refine application features.
• Prepare detailed business requirement documents (BRDs), process flows, and user stories for agile development.
• Maintain comprehensive records of decisions, changes, and progress for transparency and reporting purposes.
• Collaborate in user acceptance testing (UAT) to verify that solutions meet the agreed-upon requirements.
• Identify and resolve discrepancies during testing phases.
• Analyze current digital banking processes to identify opportunities for optimization and innovation.
• Keep abreast of industry trends to ensure the app remains competitive and user-centric.
• Provide guidance to internal teams on requirements and workflows.
• Communicate effectively with stakeholders, ensuring alignment throughout the project lifecycle.

Requirements & Qualifications:

• Bachelor’s degree in IT, Business Administration, or a related field.
• 3-5 years of experience in business analysis, preferably in the banking or fintech sector.
• Strong understanding of mobile app development processes and digital banking solutions.
• Proficient in tools like JIRA, Confluence, and other project management software.
• Exceptional analytical and problem-solving skills.
• Ability to create detailed documentation, wireframes, and process diagrams.
• Excellent communication and interpersonal skills.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview

We are seeking a Middle/Senior Frontend developer to join our team remotely. In this role, you will support the development and maintenance of user-facing features, ensuring responsive and visually appealing interfaces across devices. This is an excellent opportunity for someone passionate about web development and looking to grow their skills in a collaborative, fast-paced environment.

Key Responsibilities

• Develop and maintain responsive, high-performance web applications using ReactJS (NextJS)
• Collaborate with UI/UX designers to implement visually appealing and user-friendly interfaces
• Write clean, efficient, and reusable code following best practices and coding standards
• Integrate RESTful API services with frontend applications
• Implement state management solutions (e.g., Redux, MobX, or React Context)
• Optimize applications for maximum speed and scalability
• Participate in code reviews and contribute to improving development processes
• Troubleshoot and debug issues in existing applications
• Stay up-to-date with emerging trends and technologies in frontend development

Requirements & Qualifications

• Strong proficiency in ReactJS/NextJS
• Excellent knowledge of JavaScript/TypeScript, HTML5, and CSS3
• Experience with modern JavaScript features (ES6+)
• Experience with version control systems (preferably Git)
• Knowledge of frontend build tools and package managers (e.g., Webpack, npm, yarn)
• Familiarity with testing frameworks (e.g., Jest, React Testing Library)
• Strong problem-solving skills and attention to detail
• Excellent communication skills and ability to work in a team environment

Nice-to-have:

• Experience with server-side rendering (SSR) and static site generation (SSG)
• Knowledge of performance optimization techniques
• Experience with CI/CD pipelines
• Familiarity with containerization technologies (e.g., Docker)

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview:

We are looking for a collaborative and well-organized System Analyst with experience in card issuing and/or acquiring to join our team. You will play a crucial role in developing IT solutions for processing system that meet business needs. You will collaborate with business analysts and product owners, translate business requirements into functional system requirements in a clear manner that is comprehensible to developers/project team, and support development teams throughout the software development lifecycle.


Key Responsibilities:

• Gathering, analyzing, and translating business requirements into functional specifications
that can be used to design and implement solutions that meet the business objectives.
• Identifying potential solutions for the business and providing input into any risks and issues.
• Creating detailed application process flows descriptions, data flows, sequence diagrams and
other required artifacts which define system capabilities.
• Analyzing the requirements of international card schemes and international standards related
to the payment card issuance/maintenance, payment acceptance, and payment transaction
processing.
• Ensuring system and solution compliance with regulations and internal procedures and
processes.
• When applicable, developing API interfaces based on the business requirements.
• Collaborating closely with cross functional teams to support the development, delivering,
testing, and deployment of new modules and enhancements to the existing software.
• Participating in certifications with international card schemes.
• When applicable, taking part in creating/updating user manuals, operational support
documentation, and other project documentation.

Requirements & Qualifications:

• Bachelor degree in Computer Science or equivalent qualification and/or experience.
• Experience of 5+ years working as a business or system analyst in banking or financial
industry.
• English language level — B2 and above is required.
• Excellent written and spoken communication skills. Ability to communicate effectively with
other Systems Analysts, development teams and stakeholders.
•.You pay attention to details and are meticulous in your work.
• Possess good knowledge in card issuing, acquiring and payments industries.
• Strong IT skills and in-depth experience in the development process as a business analyst.
• Experience with UML, Archimate, BPMN, or other modeling notations.
• Experience with Swagger and Postman.
• You are comfortable to work in an international and multi-cultural workplace.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview

We are seeking an experienced E-commerce Support Specialist to join our team in Baku. In this role, you will leverage your expertise in international payment systems, financial transaction standards, and security protocols to support and optimize payment processes. This is an excellent opportunity for someone passionate about fintech and eager to work with cutting-edge technologies in a dynamic environment.

Key Responsibilities

• Knowledge of the general principles, requirements, and technologies of international payment systems and financial transaction standards (ISO8583).
• Proficiency in writing complex SQL queries (JOIN, GROUP, query plan analysis).
• Understanding of 3-D Secure technology principles.
• Basic knowledge of the PCI DSS standard.
• Confident user-level knowledge of Linux.
• Familiarity with containerization platforms (OpenShift, Kubernetes).
• Experience with IT process monitoring systems (Zabbix, Grafana).
• Knowledge of XML/JSON, Postman, GET/POST.
• Understanding of acquiring and issuing principles.
• Technical documentation development skills.
• Knowledge of SmartVista and EPG is a plus.

Responsibilities Include:

• Analysis of problematic transactions.
• Log analysis.
• Preparation of technical documentation.
• Collaboration with merchants
  
  
  Requirements & Qualifications
• Requirements & Qualifications
• Bachelor's degree in IT, Finance, or a related field.
• At least 2 years of experience in e-commerce support, fintech, or payment processing.
• Strong analytical skills and attention to detail.
• Experience working with databases, including proficiency in SQL.
• Familiarity with international payment systems and financial transaction security.
• Understanding of software development processes and API interactions.
• Ability to troubleshoot and resolve technical issues efficiently.
• Strong communication skills and the ability to collaborate with cross-functional teams.
• Proficiency in English and Russian (both written and spoken).
• Ability to work independently and manage multiple tasks in a fast-paced environment.
  
  Employees may work one of the following shifts:
  - Evening shift: 18:00 – 02:00
  - Night shift: 02:00 – 09:00

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview:

The Product Owner will be responsible for shaping and delivering high-quality digital banking products. This individual will work closely with stakeholders to analyze business requirements, define product vision, and oversee the end-of-end development lifecycle, ensuring products meet user needs and align with business objectives.

Key Responsibilities:

• Define and communicate the product vision and roadmap for digital banking, aligning goals with business strategy and market needs.

• Collaborate with stakeholders to gather, analyze, and prioritize requirements, acting as the main liaison between stakeholders and the development team.

• Own and prioritize the product backlog, writing clear user stories with acceptance criteria to meet evolving business and customer needs.

• Work closely with developers, designers, and QA to deliver quality product increments and participate in sprint ceremonies to support Agile processes.

• Ensure on-time product delivery and coordinate handover to Customer Support, Marketing, Legal, Compliance, and Reporting teams.

• Support testing and validation to ensure features meet requirements, gathering feedback to refine the product.

• Research customer needs, trends, and competitors to identify opportunities for product improvement and innovation.

• Define and track KPIs to measure product success and drive continuous improvement.

Requirements:

• Bachelor’s degree in Business, IT, or a related field.

• 3-5 years of experience in product management, product ownership, or business analysis in the fintech or banking sector.

• Solid understanding of digital banking, card products (credit, debit, prepaid), and payment ecosystems.

• Proficient in Agile methodologies and tools (e.g., JIRA, Confluence).

• Strong analytical, organizational, and problem-solving skills.

• Proven ability to translate business requirements into technical specifications.

• Excellent communication and stakeholder management skills.

• Experience working with card management systems and payment processors.

• Experience working with Local and International payment systems like SWIFT, XÖHKS, AZIPS.

• Familiarity with industry standards such as EMV, PCI DSS, and ISO 8583 messaging.

• Certifications such as Certified Scrum Product Owner (CSPO) or Pragmatic Institute Certification are a plus.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview:

We are seeking a Business Analyst to bridge the gap between business needs and technology. You will play a key role in gathering requirements, analyzing processes, and supporting product development initiatives.

Key Responsibilities:

• Define and communicate business requirements and workflows for the digital banking app, ensuring alignment with business strategy and user needs.

• Collaborate with stakeholders to gather, analyze, and prioritize business requirements, acting as the main liaison between business teams and the IT/development team.

• Translate business needs into clear technical documentation, including Business Requirements Documents (BRDs), user stories, process flows, and acceptance criteria.

• Facilitate workshops, meetings, and discussions to refine app features and ensure shared understanding across teams.

• Actively participate in Agile ceremonies (sprint planning, reviews, stand-ups) to support iterative development and continuous improvement.

• Coordinate and support User Acceptance Testing (UAT) to validate that solutions meet agreed-upon requirements, identifying and resolving any discrepancies.

• Monitor and analyze current digital banking processes, identifying opportunities for optimization, innovation, and enhanced user experience.

• Stay informed about industry trends, compliance standards, and best practices to ensure the app remains competitive and compliant.

• Maintain clear and comprehensive documentation of requirements, decisions, changes, and progress for transparency and reporting purposes.

• Provide ongoing support and communication to internal teams and stakeholders throughout the project lifecycle.

Requirements:

• Bachelor’s degree in IT, Business Administration, or a related field.

• 3-5 years of experience as a Business Analyst, preferably within the banking or fintech sector.

• Strong understanding of mobile app development processes and digital banking solutions.

• Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence).

• Exceptional analytical, organizational, and problem-solving skills.

• Ability to produce detailed documentation, wireframes, process diagrams, and user stories.

• Excellent communication, stakeholder management, and interpersonal skills.

• 3-5 years of experience as a Business Analyst, preferably within the banking or fintech sector.

• Strong understanding of mobile app development processes and digital banking solutions.

• Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence).

• Exceptional analytical, organizational, and problem-solving skills.

• Ability to produce detailed documentation, wireframes, process diagrams, and user stories.

• Excellent communication, stakeholder management, and interpersonal skills.

Preferred:

• Experience working in an Agile/Scrum development environment.

• Familiarity with APIs, mobile banking trends, and compliance standards (e.g., PCI DSS, GDPR).

• Relevant certifications such as CBAP, PMI-PBA, or similar are a plus.
  
  By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title: Customer Service Representative (Chat Operator)

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are looking for a talented Chat Operator for Digital Banking to help us provide top-quality support to our clients. If you are passionate about customer service and eager to contribute to the growth of our company, we would be thrilled to welcome you to our friendly team!

Key Responsibilities:

• Manage large volumes of incoming chat sessions.
• Identify and assess customer needs to ensure high levels of satisfaction.
• Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
• Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
• Build and maintain strong relationships with customers through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate tools and methods.
• Meet personal and team targets for customer service, sales, and chat handling.
• Record and keep track of customer interactions, process accounts, and file necessary documentation.
• Follow company communication procedures, guidelines, and policies to ensure consistent service delivery.
• Use creative problem-solving to craft original messages without relying on AI tools.
• Utilize ChatGPT algorithms to assist in composing text responses when appropriate.
• Manage multiple messaging platforms simultaneously with strong attention to detail.
• Quickly comprehend unclear messages in English.
• Review and process large volumes of text swiftly and efficiently.
• Exhibit strong stress resistance while communicating with frustrated or upset clients.
• Identify the root cause of issues and provide effective assistance to resolve them.

Requirements & Qualifications:

• Minimum of 1 year of experience as a Customer Service Specialist.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and practices.
• Customer-oriented approach with the ability to adapt and respond to various personality types. Proficiency in Microsoft OS and Office products.
• Advanced proficiency in English.

What we offer:

• Competitive salary of fixed 750-850 AZN (net) + bonuses based on KPI results (up to 600 AZN).
• Experience in an international company.
• Great team environment.
• Good growth opportunities within the company.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview

Guavapay is seeking an experienced Senior Accountant Specialist to lead and enhance our financial operations. This role encompasses managing daily accounting activities, overseeing period-end closings, and ensuring compliance with local tax laws and financial regulations. The Senior Accountant Specialist will prepare accurate financial statements, handle tax filings, and collaborate with auditors and regulatory bodies. Additionally, this position involves providing financial insights to support strategic decision-making and mentoring junior accounting staff to foster professional growth.

Key Responsibilities:

Accounts Management

• Manage daily accounting operations, including accounts payable, accounts receivable, and general ledger.
• Reconcile bank accounts, balance sheets, and intercompany transactions
• Oversee month-end and year-end closings, ensuring timely and accurate journal entries and adjustments.
• Review and validate financial data and reports during closing periods.

Financial Reporting & Compliance

• Prepare monthly, quarterly, and annual financial statements in line with applicable accounting standards (e.g., IFRS).
• Ensure compliance with local financial regulations and statutory reporting requirements.
• Coordinate with auditors, tax authorities, and regulatory bodies during reviews and audits.

Taxation & Compliance

• Prepare and file VAT returns, corporate tax reports, and other statutory filings.
• Monitor compliance with local tax regulations and support tax planning initiatives.

Business Partnering & Strategic Support

• Collaborate with internal teams to deliver financial insights that guide business decisions.
• Support financial due diligence, M&A activities, and other corporate finance tasks.

Leadership & Mentoring

• Provide guidance to junior accountants and help build their technical skills.
• Manage workload distribution to ensure deadlines are met efficiently.

Requirements & Qualifications

• Bachelor's degree in Accounting, Finance, or a related field (ACCA/CPA qualification is a plus).
• Proven experience (5+ years) in accounting, preferably in a fast-paced or international environment.
• Strong knowledge of IFRS and local tax regulations.
• Proficiency in accounting software and Excel.
• Excellent analytical, organizational, and problem-solving skills.
• Strong attention to detail with the ability to manage multiple deadlines.
• Confident communicator with a collaborative mindset.
• Fluent in English (both written and spoken); knowledge of Azerbaijani or Russian is an advantage

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Guavapay Azərbaycan komandamıza təcrübəli və peşəkar Komplayens sahəsi üzrə Məsul Şəxs axtarırıq. Bu vəzifənin əsas məqsədi şirkətin bütün fəaliyyətində ƏL/TMM tələblərinə uyğunluğun təmin olunması, şübhəli əməliyyatların aşkarlanması və Maliyyə Monitorinq Xidmətinə hesabatların vaxtında təqdim edilməsidir. Pul yuyulması və terrorçuluğun maliyyələşdirilməsinə qarşı mübarizə sahəsində yüksək standartlara cavab verən namizədləri komandamıza dəvət edirik.

Əsas vəzifə öhdəlikləri:

• Azərbaycan Respublikası qanunvericiliyi və beynəlxalq standartlara uyğun olaraq ƏL/TMM siyasətinin və prosedurlarının hazırlanması və tətbiqinə nəzarət etmək;
• Müxbir əlaqələrin qurulması nəzərdə tutulan rezident və qeyri-rezident banklar ƏL/TMM çərçivəsində araşdırılmasını təmin etmək;
• Şirkətin ƏL/TMM ilə bağlı riskinin qiymətləndirilməsi işini təşkil etmək(İnstitusional risk qiymətləndirilməsi işinin təşkili də daxil olmaqla);
• Xüsusi İndikatorların siyahısını razılaşdıraraq, müvafiq olaraq proqram təminatında avtomatlaşdırılmasını təmin etmək
• ƏL/TMM sahəsində fəaliyyət üzrə şirkətin əməkdaşlarına mütəmadi təlimlərin keçirilməsini təmin etmək;
• Komplayens sahəsi üzrə nəzarət olunmalı əməliyyatlarının (əqdlərin) gündəlik monitorinqini aparmasını, davamlı müştəri uyğunluğu tədbirlərini tətbiq edilməsini, cari və şübhəli əməliyyatlar barədə müvafiq hesabatların hazırlanaraq qanunvericilikdə nəzərdə tutulmuş müddətlərə uyğun olaraq, MMX-ya təqdim edilməsini təmin etmək;
• Hər altı ayda bir rəhbərliyə Komplayens nöqteyi-nəzərindən yüksək riskli əməliyyatlar (əqdlər), onların statistikası və dinamikası barədə ətraflı məlumat vermək;
• ƏL/TMM sahəsində qanun pozuntuları aşkar edildikdə dərhal şirkət rəhbərliyinə məlumat vermək və düzəldici tədbirlərin görülməsini təşviq etmək;
• Qanunvericilikdə və tənzimləyici orqanların tələblərində baş verən dəyişiklikləri izləmək və şirkət prosedurlarını bu dəyişikliklərə uyğun yeniləmək.

Tələblər və Kvalifikasiyalar:

• Hüquq, maliyyə, iqtisadiyyat və ya əlaqədar sahədə ali təhsil;
• ƏL/TMM sahəsində ən azı 3–5 illik iş təcrübəsi;
• Azərbaycan Respublikasının ƏL/TMM qanunvericiliyi, FATF tövsiyələri, EU AML Directives və digər beynəlxalq standartlar barədə dərin biliklər;
• Risklərin idarə olunması və şübhəli əməliyyatların təhlili sahəsində təcrübə;
• Güclü analitik bacarıqlar, qərarvermə və problem həll etmə qabiliyyəti;
• Azərbaycan və ingilis dillərində mükəmməl yazılı və şifahi ünsiyyət bacarığı (rus dili üstünlükdür);
• CAMS (Certified Anti-Money Laundering Specialist) və ya ona bərabər beynəlxalq sertifikatlar üstünlük sayılacaq.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview

We are seeking an experienced Technical Writer to join our team at Guavapay (Remote). In this role, you will be responsible for creating and maintaining high-quality documentation that supports our payment solutions, APIs, and internal systems. This is an excellent opportunity for someone passionate about fintech, payments infrastructure, and simplifying complex technologies for both technical and non-technical audiences.

Key Responsibilities

• Create and maintain comprehensive documentation for Guavapay’s products, APIs, SDKs
• Translate complex technical concepts into clear, concise, and user-friendly content for developers, clients
• Collaborate closely with engineering, product, compliance, and customer support teams to gather accurate information
• Ensure all documentation is aligned with our brand voice, is easy to navigate, and stays up-to-date with product updates
• Write internal guides and knowledge base articles to support payment flows, card issuing, and acquiring
• Contribute to improving documentation processes, tooling, and structure for scalability and localization

Requirements & Qualifications

• 2+ years of experience as a Technical Writer, preferably in fintech, SaaS, or API-driven products
• Strong understanding of technical concepts such as APIs, payment flows, and data structures
• Exceptional written English communication skills
• Experience with documentation tools such as Confluence, Docusaurus, Markdown, Git, or similar
• Ability to work independently, manage multiple documentation projects, and meet deadlines
• Detail-oriented with a passion for clarity and user experience
• Solid knowledge of REST APIs and familiarity with OpenAPI (Swagger) specifications is highly desirable

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role overview:

We are seeking a talented and motivated Software Engineer to join our backend team. As a key member of our engineering department, you will be responsible for developing and maintaining high-performance, scalable, and reliable backend systems. You will work closely with cross-functional teams to design and implement features that enhance our financial products and services.

Key Responsibilities:

- Design, develop, and maintain backend services
- Write clean, efficient, and well-documented code
- Participate in code reviews and contribute to the continuous improvement of our codebase
- Troubleshoot and resolve issues in a timely manner to ensure system stability and performance
- Contribute to the design and architecture of our backend systems to ensure scalability and maintainability
- Collaborate with product owners, developers, and other stakeholders to define and implement new features

Qualifications:

- 3+ years of experience in software development with a focus on backend systems
- Strong proficiency in Java 11+ and the Spring Boot framework
- Experience with RESTful APIs and microservices architecture
- Knowledge of version control systems (e.g., Git)
- Experience with relational databases (e.g., PostgreSQL, MySQL) and ORM frameworks (e.g., Hibernate)
- Experience with message brokers such as RabbitMQ and Kafka
- Strong problem-solving skills and attention to detail
- Excellent communication and teamwork abilities

Preferred Skills:

- Experience in the fintech industry or with financial systems
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Experience with cloud platforms and containerization (e.g., Docker, Kubernetes, Openshift) is a plus
- Knowledge of CI/CD pipelines and DevOps practices

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview

We are seeking a dynamic Product Designer to join our team in Azerbaijan.The role focuses on designing intuitive user interfaces and enhancing user experiences by collaborating with cross-functional teams to create prototypes, troubleshoot issues, and ensure consistent design across digital products. This is an excellent opportunity for someone passionate about design.

Key Responsibilities

• Gather and evaluate user requirements in collaboration with product owners and engineers
• Design UI mock-ups and prototypes that clearly illustrate how products function and look like
• Collaborating with the marketing team and internal designers to ensure the creation and delivery of tailored experiences for the digital user
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colours and images

Requirements & Qualifications

• 3+ years work experience as a UI/UX Designer
• Portfolio of design projects
• Knowledge of Figma
• Strong communication skills to collaborate with various stakeholders and team mates
• Good time-management skills

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Senior Software Engineer

Role owerview:

We are seeking an experienced and highly skilled Senior Software Engineer to join our Clearing team. As a key member of our engineering department, you will be responsible for developing and maintaining high-performance, scalable, and reliable backend systems. You will work closely with cross-functional teams to design and implement features that enhance our financial products and services.

Key Responsibilities:

• Design, develop, and maintain high-performance backend services.
• Collaborate with product managers, business analysts, and other stakeholders to develop and implement complex software systems.
• Design and build new products from the ground up, creating technical specifications and developing the system architecture.
• Participate in architectural design discussions and decisions for new products, ensuring alignment with business requirements and technical standards.
• Write clean, efficient, and well-documented code.
• Conduct code reviews and contribute to the continuous improvement of our codebase.
• Mentor and guide junior engineers, fostering a culture of learning and growth.

Qualifications:

• 5+ years of experience in software development with a focus on backend systems.
• Strong proficiency in Java and the Spring Boot framework.
• Experience with RESTful APIs and microservices architecture.
• Solid expertise in Oracle DB and PostgreSQL.
• Knowledge of version control systems (e.g., Git).
• Experience with message brokers such as RabbitMQ and Kafka.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.

Preferred Skills:

• Experience in clearing, settlement, and reconciliation of payment schemes.
• Familiarity with Kafka Streams.
• Familiarity with PL/SQL
• Experience with cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes).

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title: Senior Business Analyst

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are looking for a collaborative and well-organized Sr Business Analyst with experience in card issuing and/or acquiring to join our team. You will play a crucial role in developing IT solutions for processing system that meet business needs.
You will collaborate with stakeholders across the business and operational team, from the discovery phase of new initiatives through to implementation with delivery teams, to refine and describe product requirements and support development teams throughout the software development lifecycle.

Key Responsibilities:

• Identify business services related to payment card issuing and individual customers servicing.
• Elicit internal business services provided by various departments within the company to support payment card issuing and individual customers servicing.
• Work with the various business departments and other internal stakeholders to gather their requirements.
• Document and review current business processes, suggest potential improvements, and describe target business processes.
• Develop business data models that describe payment card issuing and individual customers servicing domain.
• Analyze of the requirements of international payment systems and international standards related to the payment card issuance and maintenance.
• Participate in certifications with international payment systems.
• Close collaboration with cross functional teams to support the development, delivering and deployment of new modules and enhancements to the existing software.
• Take part in defining the requirements to the user interfaces and API.
• Prepare presentations and other analytic materials and present them to stakeholders.

Requirements & Qualifications:

• Bachelor degree in Computer Science or equivalent qualification and/or experience.
• Experience of 5+ years working as an business analyst.
• English language level B2 and above is required.
• Possess good knowledge in card issuing, acquiring and payments industries, including business models, functional/technical flows, regulations, industry standards, operational and financial procedures
• Strong analytical skills to identify business needs and requirements.
• Strong IT skills and in-depth experience in the development process as a business analyst.
• You pay attention to details and are meticulous in your work.
• Experience with UML, Archimate, BPMN, or other modeling notations.
• Excellent written and verbal communication and presentation skills.
• You can lead own work and build relationships across the business.
• You are comfortable to work in an international and multi-cultural workplace.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title:Support Specialist (Payments, Acquiring)

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are seeking a skilled Payment Systems Analyst with expertise in international payment systems, financial transaction standards, and secure technologies. The ideal candidate will possess strong SQL skills, familiarity with 3-DSv2 Secure technology and PCI DSS standards, and proficiency in Linux and containerization platforms. This role involves analyzing problematic operations, conducting log analysis, preparing technical documentation, and collaborating with merchants.

Key Responsibilities:

• Analyze problematic operations within international payment systems, identifying and resolving issues promptly to ensure smooth transaction processing.
• Conduct in-depth analysis of transaction logs to detect anomalies, investigate discrepancies, and implement corrective measures.
• Prepare comprehensive technical documentation detailing system configurations, transaction workflows, and troubleshooting procedures.
• Collaborate closely with merchants to address payment-related concerns, provide technical support, and optimize transaction performance.
• Utilize advanced SQL queries to extract and manipulate data for analytical purposes, including join operations, grouping, and query plan analysis.
• Implement and maintain IT process monitoring systems such as Zabbix and Grafana to ensure system stability and performance.
• Demonstrate proficiency in XML/JSON formats and utilize tools like Postman for API testing and integration.
• Apply knowledge of payment system principles, including acquiring and emission, to facilitate effective communication and problem-solving.
• Develop a deep understanding of 3-DSv2 Secure technology and ensure compliance with PCI DSS standards to uphold security protocols and protect sensitive data.
• Leverage Linux expertise to manage system configurations, troubleshoot issues, and optimize performance at the operating system level.
• Familiarity with containerization platforms like Openshift and Kubernetes to deploy and manage scalable payment system environments.
• Possess strong documentation skills to articulate technical concepts, system architectures, and operational procedures effectively.
• Additional knowledge of SmartVista and EPG platforms would be advantageous in supporting specialized payment processing requirements.

Requirements & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in payment systems analysis, preferably in a financial or banking environment.
• Proficiency in SQL query writing, data analysis, and database management.
• Strong understanding of international payment systems, financial transaction standards (ISO8583), and secure technologies.
• Familiarity with 3-DSv2 Secure technology, PCI DSS standards, and Linux operating systems.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title:Middle-Senior QA engineer

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are seeking a highly skilled Quality Assurance Engineer to join our dynamic team at a strong middle level. As a Quality Assurance Engineer, you will play a pivotal role in ensuring the quality, reliability, and performance of our remittance services platform. You will collaborate closely with cross-functional teams to develop and execute comprehensive test plans, automate testing processes, and identify opportunities for continuous improvement.


Key Responsibilities:

• Develop and implement test strategies, plans, and test cases for new and existing features of our remittance services platform.
• Conduct functional, integration, regression, and performance testing to ensure the highest level of product quality.
• Collaborate with product managers, software engineers, and other stakeholders to understand requirements and provide feedback on product functionality and usability.
• Design and maintain automated test scripts using industry-standard tools and frameworks.
• Perform root cause analysis of defects and work closely with development teams to resolve issues in a timely manner.
• Participate in release management activities, including test execution, validation, and deployment support.
• Continuously evaluate and improve testing processes and methodologies to enhance efficiency and effectiveness.
• Stay up-to-date with industry trends, best practices, and emerging technologies in quality assurance and fintech.

Requirements & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3-5 years of experience in quality assurance, software testing, or related roles within the fintech or financial services industry.
• Solid understanding of software testing principles, methodologies, and best practices.
• Hands-on experience with test automation tools such as Selenium, Appium, or similar.
• Proficiency in programming languages such as Java, Python, or JavaScript.
• Experience with continuous integration/continuous deployment (CI/CD) pipelines and version control systems (e.g., Git).
• Strong analytical skills and attention to detail with the ability to troubleshoot and debug complex systems.
• Excellent communication and collaboration skills with the ability to work effectively in a global, cross-functional team environment.
• Certifications in software testing (e.g., ISTQB) or related fields are a plus.
• Proficiency in log analysis using Console or Kibana and experience with log analysis tools such as Logstash or Elasticsearch.


By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title: Senior QA Engineer (Manual+Auto)

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

The Senior QA Engineer (Manual + Automation) is responsible for ensuring the quality of software products through a combination of manual and automated testing. This role involves designing, developing, and executing test plans, test cases, and automated test scripts, as well as performing manual testing for complex features. The Senior QA Engineer works closely with development teams to identify, report, and resolve defects, ensuring that software meets functional, performance, and security standards. This role requires strong expertise in both manual and automated testing practices, as well as leadership skills to mentor junior QA engineers and advocate for quality throughout the software development lifecycle.


Key Responsibilities:

• Strong understanding of ISO8583 standards and their application in financial transactions.
• Strong knowledge of REST API testing methodologies and best practices.
• Experience with Linux and Docker containers.
• Familiarity with Oracle, PostgreSQL, MS SQL Server database testing.
• Knowledge of cryptographic principles and their application in data security.
• Experience with payment simulators like Mastercard Authorization Simulator and Visa Test System is a significant advantage.
• Understanding of accounting principles is preferred.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title: Customer Service Representative (Call Operator)

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are looking for a talented Call Operator for Digital Banking to help us provide top-quality support to our clients. If you are passionate about customer service and want to contribute to the growth of our company, we would be happy to welcome you to our friendly team!

Key Responsibilities:

• Manage large volumes of incoming calls.
• Identify and assess customer needs to ensure high levels of satisfaction.
• Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
• Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
• Build and maintain strong relationships with customers through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate tools and methods. Meet personal and team targets for customer service, sales, and call handling.
• Record and keep track of customer interactions, process accounts, and file necessary documentation.
• Follow company communication procedures, guidelines, and policies to ensure consistent service delivery.
• Use creative problem-solving to craft original messages without relying on AI tools.
• Manage multiple calling platforms simultaneously with strong attention to detail.
• Quickly comprehend unclear messages in English.
• Review and process large volumes of calls swiftly and efficiently.
• Exhibit strong stress resistance while communicating with frustrated or upset clients.
• Identify the root cause of issues and provide effective assistance to resolve them.

Requirements & Qualifications:

• Minimum of 1 year of experience as a Customer Service Specialist.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and practices.
• Customer-oriented approach with the ability to adapt and respond to various personality types. Proficiency in Microsoft OS and Office products.
• Advanced proficiency in English.

What we offer:

Competitive salary of 1000 AZN net + bonuses based on KPI results.

If you're passionate and ready to make an impact, apply now, and we’ll find the best role for you.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Role Overview

We're currently on the lookout for a skilled QA Engineer to join our team. In this role, you'll take on the responsibility of software testing, all while proposing solutions to address various quality-related challenges. A strong background and solid experience in testing mobile applications are essential, as you'll be working with mobile payment solutions, ensuring seamless user experiences, and validating app performance across different platforms.

Key Responsibilities

• Test case design & execution: Develop and implement comprehensive test cases to ensure functionality, security, and performance meet requirements.
• Issue investigation & debugging: Analyze application logs, identify root causes of defects, and validate fixes to maintain system stability.
• Defect management: Identify, document, and track software defects.
• API testing: Validate API functionality and reliability in accordance with Swagger specifications.
• Cross-team collaboration: Work closely with developers, business analysts and fellow QA engineers to ensure seamless testing and quality assurance processes.
• Regression testing: Conduct thorough regression tests before releases to prevent new changes from breaking existing functionalities.
• System issue analysis: Investigate and troubleshoot problems across multiple integrated systems.
• Payment processing testing: Test acquiring and processing workflows within payment systems to ensure accuracy and compliance.
• Process automation (a plus): Utilize various tools to automate workflows and improve testing efficiency.

Requirements & Qualifications

• Proven experience in quality assurance and testing of mobile applications for Android and iOS platforms.
• Proven experience in REST API testing using Postman and Swagger docs.
• Familiarity with ISO8583 standards and experience in testing applications using these standards.
• Understanding of mobile and web application development principles.
• Proficiency in Android Studio and Xcode for setting up test environments and executing tests.
• Experience with Linux and Docker containers.
• Familiarity with Oracle, PostgreSQL, MS SQL Server database testing.
• Knowledge of cryptographic principles and their application in data security.
• Experience with payment simulators like Mastercard Authorization Simulator and Visa Test System is a significant advantage.
• Understanding of accounting principles is preferred.
• Proficiency in Russian is mandatory, and basic English reading skills are expected.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

About Us:

Guavapay is a payment platform that drives payment optimization and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are seeking an experienced Settlement Specialist to join our team in Baku. In this role, you will be responsible for managing and processing financial transactions, ensuring accurate and timely settlement of trades, and resolving any discrepancies. You will work closely with internal teams and external partners to ensure smooth and efficient operations. This is an excellent opportunity for someone passionate about settlement processes, financial operations, and ensuring accuracy in a fast-paced environment.

Key Responsibilities:

• Execute daily settlement processes for various financial transactions, including payments and banking settlements.
• Reconcile transactional data to ensure accuracy and completeness, investigating and resolving any discrepancies.
• Monitor settlement systems and processes to identify and address any issues or delays promptly.
• Collaborate with internal teams, including finance, operations, and compliance, to streamline settlement processes and resolve complex settlement-related matters.
• Communicate effectively with external counterparties, such as banks, clearinghouses, and payment processors, to facilitate timely settlements and resolve settlement-related inquiries.
• Maintain up-to-date knowledge of regulatory requirements and industry best practices related to settlement processes, ensuring compliance with relevant regulations.
• Contribute to the development and implementation of process improvements and automation initiatives to enhance settlement efficiency and reduce operational risk.
• Generate reports and provide regular updates on settlement activities and performance metrics to stakeholders.
• Fulfillment of clearing of correspondent account balances and wire transfers.
• Execution of other works in order to follow the instructions of the department director in accordance with departmental procedures.
• Management of investigations related to incoming/outgoing transfers.

Requirements & Qualifications:

• Bachelor's degree in finance, accounting, business administration, or a related field.
• Proven experience (up to 5 years) in settlement operations within the financial services industry, preferably in a fintech or banking environment.
• In-depth understanding of settlement processes, including payment systems, clearing and settlement mechanisms, and reconciliation procedures.
• Strong analytical and problem-solving skills, with the ability to identify and resolve settlement-related issues efficiently.
• Excellent attention to detail and accuracy in handling large volumes of transaction data.
• Proficiency in using settlement systems and software, as well as Microsoft Excel for data analysis and reporting.
• Effective communication skills, with the ability to collaborate with internal teams and communicate with external counterparties professionally.
• Knowledge of regulatory requirements governing settlement activities, such as payment system rules.
• Ability to work independently, prioritize tasks, and meet tight deadlines in a fast-paced environment.
• Continuous learning mindset and willingness to adapt to changes in technology and industry practices.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.

Job Title: QA Engineer (CMS)

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are seeking an experienced QA Engineer (CMS) to join our dynamic team.

Requirements & Qualifications:

• Experience in QA Processes and Methodologies: Understanding of various testing methodologies.
• Familiarity with the software development lifecycle.
• Programming Skills: Proficiency in programming or scripting languages.
• Ability to write and maintain automated test scripts.
• Knowledge of Continuous Integration/Continuous Deployment (CI/CD) tools.
• Proven experience in quality assurance with a focus on REST API testing.
• Experience in result analysis using Kibana.
• Familiarity with performance testing tools like JMeter.
• Experience with Kafka(RabbitMq) for event-driven testing scenarios.
• Experience with Microservice architecture.
• Database testing experience on Oracle, PostgreSQL, MS SQL Server.
• Fintech/banking experience.

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Job Title:Senior QA Engineer (eCommerce)
About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

If your passion lies in neo-bank technology and everything associated with eCommerce, you're moving in the right direction. We are actively seeking an adept Payment QA engineer to join our committed Payment Processing QA team. In this position, you will shoulder the responsibility of crafting and implementing an efficient software testing and quality coordination strategy, while also presenting solutions to tackle a range of quality-related challenges. If this opportunity aligns with your interests, please continue reading.


Key Responsibilities:

• Design and execute advanced test cases and scenarios to validate the functionality, security, and performance.
• Analyze application logs to diagnose issues, verify bug fixes, and ensure system stability.
• Defect Management: Proactively identify, document, and manage software defects using industry-standard tools.
• Regression and Performance Testing: Conduct in-depth regression testing to guarantee that new developments do not impact existing functionalities.
• Cross-Functional Collaboration:Work in close collaboration with developers, product managers, business analysts, and other stakeholders to understand business needs and technical requirements.
• Familiarity with acquiring, issuing and payment processing systems and protocols is a significant asset.
• Experience with test automation tools and scripting is a plus.

Requirements & Qualifications:

• Proven experience in REST API testing.
• Familiarity with performance testing tools like JMeter.
• Experience in result analysis using Kibana.
• Knowledge of database testing on Oracle, PostgreSQL, MS SQL Server databases.
• Understanding of cryptographic principles and their application in data security.
• Familiarity with Camunda for workflow automation.
• Experience with Kafka for event-driven testing scenarios.
• Proficiency in managing environments on OpenShift using Docker and Linux.
• Understanding of ISO8583 standards and payment processing testing.
• Proficiency in Russian is mandatory, and basic English reading skills are expected.

Preferred Skills:

• Proficiency in test automation tools and frameworks such as REST Assured, TestNG.
• Experience in performance testing tools and techniques (Jmeter).
• Familiarity with security testing concepts and tools.