Job Title: Quality Control Analyst
About Us:
Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.
Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.
Role Overview:
The Quality Control Analyst plays a pivotal role in the organization by ensuring high quality, consistency, and adherence to policies and procedures with a focus on the Compliance Function of Guavapay. This position focuses on providing independent assessment to drive continuous improvement initiatives, and to enhance efficiency, effectiveness, and overall performance of Compliance activities.Through data-driven decision-making, the Quality Control analyst will lead efforts to improve on-time delivery, implementation, execution, procedure design, process documentation, productivity, work quality, and job performance in a systematic manner. This role will contribute to the organization's commitment to excellence by performing reviews, implementing initiatives and developing procedures that optimize processes and drive positive outcomes in the Compliance Department.
Key Responsibilities:
- Conduct thorough quality control (QC) testing on all AML team functions,working alongside management to ensure high quality of work, consistency between reviews, and adherence to SLAs, policies, and procedures.
- Review the work performed by the AML and Compliance functions and assess current processes to identify opportunities for improvement.
- Be responsible for the quality control procedure and methodology, together with management, including assessing review timelines and sample sizes to ensure efficient and effective testing.
- Prepare QC and testing Management Information (MI) reports for DMLRO/MLRO to provide insights and recommendations for enhancements.
- Support management in performing risk-based assessments, issue reporting and management, preparing board reports, and providing compliance oversight and challenges on self-assessment reviews.
- Conduct self-assessment reviews on internal AML and Compliance functions, collaborating with the first line of business and conducting interviews to gather necessary information.
- Keep updated on applicable regulatory changes, and make recommendations based on emerging trends, expansion opportunities, competitive threats, and internal process improvements which would have an impact on compliance functions.
- Collaborate with senior management to develop and implement plans for the operational infrastructure of systems, policies, processes, and employees.
- Provide support to senior managers in delivering performance reviews and spot-training to staff, to improve daily Compliance functions.
Requirements & Qualifications:
- Proven experience in quality control and testing within the financial services industry, preferably in an AML or Compliance function.
- Knowledge of Investigations, transactional review, SAR filing, KYC and onboarding processes, and related policies, and procedures.
- Analytical and problem-solving skills.
- Attention to detail, methodical approach.
- Ability to independently review and assess processes, identify areas for improvement, and implement effective solutions.
- Proficiency in generating detailed reports and presenting findings to senior management.
- Strong communication skills, both written and verbal, with the ability to effectively collaborate and provide guidance to cross-functional teams.
- Familiarity with risk assessment methodologies and issue management reporting is a plus.
- Ability to adapt to changing regulatory requirements and stay up-to-date with industry best practices.
Benefits:
- 25 days annual leave (plus 8 bank holidays).
- Pension (after probation).
- Comprehensive benefits package (after probation).
- Hybrid working model, Monday - Wednesday work from the office, Thursday-Friday remote.
- Opportunity to be part of a scaling company.
- Regular staff socials.
