About Us
Guavapay is a global payment platform driving payment optimization, stability, and innovation. Our full-stack ecosystem powers everything from e-wallets and card processing to currency exchange and cross-border transfers. Through our flagship app MyGuava and business offering MyGuava Business, we serve individuals and companies looking to move money with ease — globally and securely.
We’re on a mission to make payments flawless and invisible. Our vision goes far beyond remittance — we aim to shape the future of finance.
The Role
We are seeking a proactive and experienced Fraud Manager to lead our fraud prevention and investigation efforts in the United States. In this role, you’ll be responsible for detecting, investigating, and mitigating fraud risks across our consumer and business products, ensuring our systems and customers remain secure.
You’ll work closely with Compliance, Risk, Product, Data, and Engineering teams to build a robust fraud prevention strategy and lead complex investigations — both reactive and proactive.
Key Responsibilities
- Own and enhance fraud prevention and detection strategies across products and channels
- Monitor transactions and user activity to detect and investigate suspicious behavior
- Manage the end-to-end fraud lifecycle — from detection to investigation to resolution
- Design and implement rules, alerts, and thresholds in fraud monitoring systems
- Lead investigations into fraud cases, document findings, and escalate to relevant teams or authorities
- Collaborate with external stakeholders, such as banks, payment processors, and law enforcement, when necessary
- Report fraud trends and incidents to senior management and support regulatory reporting as needed
- Partner with Product and Engineering to improve fraud tools and automation
- Maintain fraud-related policies and procedures in line with U.S. regulatory requirements
About You
You’re analytical, decisive, and calm under pressure. You know how fraudsters think and are always two steps ahead. You combine a strong technical understanding of fraud systems with a deep sense of responsibility for customer protection.
What You’ll Bring
- 4+ years of experience in fraud risk management, preferably in fintech, payments, or banking
- Hands-on experience with fraud detection systems and tools
- Strong knowledge of fraud typologies, transaction monitoring, and chargeback management
- Experience handling investigations and working with cross-functional teams
- Familiarity with U.S. financial regulations related to fraud, such as Regulation E, BSA/AML
- Excellent analytical and problem-solving skills
- Strong communication skills (written and verbal)
- Ability to manage sensitive situations with discretion and professionalism
- Bachelor’s degree in Risk, Business, Finance, Law or a related field (preferred)
- CFE certification, or similar, is a plus
The Details
- Working Hours: Monday to Friday, 09:00–18:00 (local time zone)
- Location: United States (hybrid model — 3 days/week in-office if near a hub)
What’s in it for you?
- Competitive salary based on experience
- 25 days annual leave + public holidays
- Private medical insurance
- Access to fraud prevention tools and ongoing training
- Be part of a growing global fintech where your work directly protects customers and the business
Ready to make an impact?
Join Guavapay and help us stay one step ahead in the fight against fraud. Your work will be critical in ensuring trust, security, and resilience across our ecosystem.
By submitting this application, you agree that your personal data will be processed in accordance with our Privacy Notice:
https://guavapay.com/page/privacy-policy-guavapay
