Customer Service Representative (Chat Operator)

About us

Guavapay is a global payment platform that drives payment optimization and stability. Guavapay’s full-stack payment ecosystem includes a range of technology products and solutions, such as the MyGuava app, including card processing, e-wallets, currency exchange, payments, transfers, top-ups, and much more. MyGuava Business offers merchant acquiring services, card issuing, and more.

Whatever our customers’ needs are, our breakthrough platform can help them integrate, process, manage their finances, and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and invisible payments to the market.

Responsibilities

• Manage large volumes of incoming chat sessions.
• Identify and assess customer needs to ensure high levels of satisfaction.
• Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
• Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
• Build and maintain strong relationships with customers through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate tools and methods.
• Meet personal and team targets for customer service, sales, and chat handling.

Qualifications

• Minimum of 1 year of experience as a Customer Service Specialist.
• Advanced proficiency in English.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and practices.