Technical support specialist

Role Overview

We are seeking a dynamic and innovative Support engineer to join our team in Integration team in Baku. In this role, you will assist with integration, communicate with clients, and investigate issues. This is an excellent opportunity for someone passionate about the IT industry.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Assist customers with software and hardware problems.
• Maintain detailed records of support requests and resolutions in our ticketing system.
• Collaborate with other teams to escalate and resolve complex issues.
• Provide feedback to product teams based on customer interactions to improve services.
• Participate in creating and updating technical documentation and FAQs.
• Stay current with industry trends and product updates to effectively support customers.

Requirements & Qualifications

• Ability to analyze logs and identify root causes
• troubleshooting and debugging skills
• Familiarity with databases
• Ability to communicate clearly and professionally with clients and internal teams
• Experience writing technical documentation or support guides.