Karyera

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

We are seeking a talented and experienced BI Analyst/Data Analyst to join our dynamic team at Guavapay.

Key Responsibilities:

Own the design, development, and maintenance of scalable reporting solutions, calculated metrics, and data pipelines. Deliver high-quality analyses to support business decisions across product, marketing, and operations. Validate and ensure data accuracy across tools, pipelines, and reports. Translate complex data into simple, compelling insights for diverse stakeholders Build automation and self-serve tools to minimize manual reporting and increase speed to insight. Support marketing analytics efforts, CRM, and customer journey optimization. Help shape data foundations, including data modeling and instrumentation best practices.

Requirements & Qualifications:

2+ years of experience in business intelligence, data analysis. 1+ year experience with data visualization tool Tableau. Proficiency in SQL (Postgres, MS SQL, or similar).

Role Overview:

We are seeking a Business Analyst to bridge the gap between business needs and technology. You will play a key role in gathering requirements, analyzing processes, and supporting product development initiatives.

Key Responsibilities:

• Define and communicate business requirements and workflows for the digital banking app, ensuring alignment with business strategy and user needs.

• Collaborate with stakeholders to gather, analyze, and prioritize business requirements, acting as the main liaison between business teams and the IT/development team.

• Translate business needs into clear technical documentation, including Business Requirements Documents (BRDs), user stories, process flows, and acceptance criteria.

• Facilitate workshops, meetings, and discussions to refine app features and ensure shared understanding across teams.

• Actively participate in Agile ceremonies (sprint planning, reviews, stand-ups) to support iterative development and continuous improvement.

• Coordinate and support User Acceptance Testing (UAT) to validate that solutions meet agreed-upon requirements, identifying and resolving any discrepancies.

• Monitor and analyze current digital banking processes, identifying opportunities for optimization, innovation, and enhanced user experience.

• Stay informed about industry trends, compliance standards, and best practices to ensure the app remains competitive and compliant.

• Maintain clear and comprehensive documentation of requirements, decisions, changes, and progress for transparency and reporting purposes.

• Provide ongoing support and communication to internal teams and stakeholders throughout the project lifecycle.

Requirements:

• Bachelor’s degree in IT, Business Administration, or a related field.

• 3-5 years of experience as a Business Analyst, preferably within the banking or fintech sector.

• Strong understanding of mobile app development processes and digital banking solutions.

• Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence).

• Exceptional analytical, organizational, and problem-solving skills.

• Ability to produce detailed documentation, wireframes, process diagrams, and user stories.

• Excellent communication, stakeholder management, and interpersonal skills.

• 3-5 years of experience as a Business Analyst, preferably within the banking or fintech sector.

• Strong understanding of mobile app development processes and digital banking solutions.

• Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence).

• Exceptional analytical, organizational, and problem-solving skills.

• Ability to produce detailed documentation, wireframes, process diagrams, and user stories.

• Excellent communication, stakeholder management, and interpersonal skills.

Preferred:

• Experience working in an Agile/Scrum development environment.

• Familiarity with APIs, mobile banking trends, and compliance standards (e.g., PCI DSS, GDPR).

• Relevant certifications such as CBAP, PMI-PBA, or similar are a plus.

About us

Guavapay is a global payment platform that drives payment optimization and stability. Guavapay’s full-stack payment ecosystem includes a range of technology products and solutions, such as the MyGuava app, including card processing, e-wallets, currency exchange, payments, transfers, top-ups, and much more. MyGuava Business offers merchant acquiring services, card issuing, and more.

Whatever our customers’ needs are, our breakthrough platform can help them integrate, process, manage their finances, and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and invisible payments to the market.

Responsibilities

• Manage large volumes of incoming chat sessions.
• Identify and assess customer needs to ensure high levels of satisfaction.
• Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
• Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
• Build and maintain strong relationships with customers through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate tools and methods.
• Meet personal and team targets for customer service, sales, and chat handling.

Qualifications

• Minimum of 1 year of experience as a Customer Service Specialist.
• Advanced proficiency in English.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and practices.

About Us:

Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.

Our future plans extend beyond payments and remittance to other fintech areas. Our ambitions are global. Our drive for success is unmatched.

Role Overview:

As a Middle/Senior Compliance Specialist within the Threat Intelligence Unit, you will play a critical role in ensuring that the organization adheres to regulatory requirements while proactively identifying and mitigating risks related to financial crime, cyber threats, and emerging typologies. You will collaborate closely with cross-functional teams, including AML, cybersecurity, fraud prevention, and legal departments, to interpret intelligence findings and translate them into actionable compliance measures.

Key Responsibilities:

• Monitor, investigate, and respond to suspicious activities flagged through transaction monitoring system.

• Analyze customer behavior and transactional patterns to detect fraud, scams, and other financial crime typologies.

• Collaborate with the FIU and KYC teams to strengthen ongoing due diligence processes.

• Prepare internal reports and case summaries for escalation to senior management or regulatory authorities (e.g., SARs).

• Assist in monitoring dashboards and risk-scoring logic.

• Contribute to cross-functional fraud prevention and intelligence-sharing efforts.

Requirements:

• 1+ years of experience in AML/Compliance, fraud prevention, or financial crime investigation.

• Strong knowledge of Microsoft Excel

• Solid understanding of transaction monitoring systems and typologies.

• Strong analytical and critical thinking skills.

• Experience working with monitoring tools and platforms.
• English is required.

Role Overview

The IT Business Analyst will play a crucial role in the development of a high-end mobile application tailored for digital banking services targeted at business customers. This position involves close collaboration with stakeholders to gather, analyze, and translate business requirements into technical specifications, ensuring seamless app delivery aligned with the strategic objectives of the organization.

Key Responsibilities

• Engage with stakeholders to elicit, analyze, and document business requirements for the mobile banking application.

• Translate business needs into clear, actionable technical requirements for the development team.

Collaboration & Coordination:

• Act as a bridge between the business team and the IT/development team to ensure clarity and feasibility of requirements.

• Facilitate workshops, meetings, and discussions to gather insights and refine application features.

Documentation & Reporting:

• Prepare detailed business requirement documents (BRDs), process flows, and user stories for agile development.

• Maintain comprehensive records of decisions, changes, and progress for transparency and reporting purposes.

Testing & Validation:

• Collaborate in user acceptance testing (UAT) to verify that solutions meet the agreed-upon requirements.

• Identify and resolve discrepancies during testing phases.

Continuous Improvement:

• Analyze current digital banking processes to identify opportunities for optimization and innovation.

• Keep abreast of industry trends to ensure the app remains competitive and user-centric.

Support & Communication:

• Provide guidance to internal teams on requirements and workflows.

• Communicate effectively with stakeholders, ensuring alignment throughout the project lifecycle.

You may also be asked to perform tasks as required by management, deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties, and is subject to review.

Requirements & Qualifications

• Bachelor’s degree in IT, Business Administration, or a related field.

• 3-5 years of experience in business analysis, preferably in the banking or fintech sector.

• Strong understanding of mobile app development processes and digital banking solutions.

• Proficient in tools like JIRA, Confluence, and other project management software.

• Exceptional analytical and problem-solving skills.

• Ability to create detailed documentation, wireframes, and process diagrams.

• Excellent communication and interpersonal skills.
  

Preferred:

• Experience working in an Agile/Scrum development environment.

• Familiarity with APIs, mobile banking trends, and compliance standards.

• Relevant certifications (e.g., CBAP, PMI-PBA, or similar) are an advantage.

Join GUAVAPAY and be at the forefront of the payment revolution, where your work not only drives industry change but also offers a fulfilling and dynamic career path.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay

About us

Guavapay is a global payment platform that drives payment optimization and stability. Guavapay’s full-stack payment ecosystem includes a range of technology products and solutions, such as the MyGuava app, including card processing, e-wallets, currency exchange, payments, transfers, top-ups, and much more. MyGuava Business offers merchant acquiring services, card issuing, and more.

Whatever our customers’ needs are, our breakthrough platform can help them integrate, process, manage their finances, and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and invisible payments to the market.

The Role:

We are looking for a forward-thinking Product Designer to join our team. This role focuses on building an advanced Fintech platform that enables users to manage their finances, issue virtual credit cards, and make seamless payments.

Key Responsibilities:

• Gather and analyze user requirements in collaboration with product owners and engineers

• Design UI mockups and prototypes that clearly illustrate how products function and look

• Collaborate with the marketing team and in-house designers to deliver tailored digital solutions for users

• Prepare and present drafts to internal teams and key stakeholders

• Identify and resolve UX-related issues

• Iterate on designs based on user feedback

• Ensure adherence to style standards, including fonts, colors, and imagery

About You

You’re passionate about fintech and thrive in fast-paced environments. You bring a mix of deep expertise, collaborative spirit, and a drive to innovate.

Experience

• At least 3 years of experience as a UI/UX Designer

• A strong portfolio showcasing completed design projects

• Proficiency in Figma

• Strong communication and collaboration skills with stakeholders and team members

• Good time management skills

What you’ll bring (Skills)

• Strong understanding of user-centered design principles and UX best practices

• Proficiency in design tools such as Figma, Sketch, or Adobe XD

• Experience creating wireframes, prototypes, and high-fidelity UI designs

The details

• Contractual Hours: Mon- Friday, 40

• Contract Type: Service Agreement

• Location: remote

What’s in it for you?

• Salary: competitive salary

• Holiday: we provide an allowance of 30 days a year, plus public holidays

• Hybrid working: Flexibility to work from home

• Growth: Be part of a fast-growing fintech disrupting global payments — with opportunities to shape the future of finance

Role Overview:

The Product Owner will be responsible for shaping and delivering high-quality digital banking products. This individual will work closely with stakeholders to analyze business requirements, define product vision, and oversee the end-of-end development lifecycle, ensuring products meet user needs and align with business objectives.

Key Responsibilities:

• Define and communicate the product vision and roadmap for digital banking, aligning goals with business strategy and market needs.

• Collaborate with stakeholders to gather, analyze, and prioritize requirements, acting as the main liaison between stakeholders and the development team.

• Own and prioritize the product backlog, writing clear user stories with acceptance criteria to meet evolving business and customer needs.

• Work closely with developers, designers, and QA to deliver quality product increments and participate in sprint ceremonies to support Agile processes.

• Ensure on-time product delivery and coordinate handover to Customer Support, Marketing, Legal, Compliance, and Reporting teams.

• Support testing and validation to ensure features meet requirements, gathering feedback to refine the product.

• Research customer needs, trends, and competitors to identify opportunities for product improvement and innovation.

• Define and track KPIs to measure product success and drive continuous improvement.

Requirements:

• Bachelor’s degree in Business, IT, or a related field.

• 3-5 years of experience in product management, product ownership, or business analysis in the fintech or banking sector.

• Solid understanding of digital banking, card products (credit, debit, prepaid), and payment ecosystems.

• Proficient in Agile methodologies and tools (e.g., JIRA, Confluence).

• Strong analytical, organizational, and problem-solving skills.

• Proven ability to translate business requirements into technical specifications.

• Excellent communication and stakeholder management skills.

• Experience working with card management systems and payment processors.

• Experience working with Local and International payment systems like SWIFT, XÖHKS, AZIPS.

• Familiarity with industry standards such as EMV, PCI DSS, and ISO 8583 messaging.

• Certifications such as Certified Scrum Product Owner (CSPO) or Pragmatic Institute Certification are a plus.

By submitting this application, you agreed that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay.